Privacy Policy

BRILLIANT SMILECARE PTY LTD PRIVACY POLICY

In accordance with the Victorian health records act 2001 and privacy act.

Our practice, Brilliant SmileCare Pty Ltd (ABN- 88 124 620 248), trading as Smile Place Dental, respects your rights to privacy. We realise that it is important that you understand the purpose for which we collect details about your health, as well as how this information is used at our practice and to whom this information might be disclosed.

Collection and use of information

We collect health information directly from you and your authorised representatives to provide you with the correct dental treatment.

Personal information such as your name, address, health insurance and financial details will be used for the purpose of addressing accounts to you, as well as processing payments, collecting unpaid invoices and writing to you about our services and any issues affecting your health care.

Your medical history, treatment records, x-rays and any other materials to your treatment will be kept here. You may inspect or request copies of our records of your treatment at any time, or seek an explanation from the dentist.

We may disclose your health information to another health service or require it from them, such as a specialist dentist, a technician, your GP or another health practitioner, if, in our judgement, that it is necessary in the context of your treatment. In that event, disclosure of your personal details will be minimised wherever possible.

We may also use parts of your health information for research purposes, in study groups or at seminars as this may provide benefits to other patients. Should that happen, your personal identity will not be disclosed without your consent to do so.

Non-disclosure of information

If you choose not to provide us with information relevant to your care, we may not be able to provide a service to you, or the service we are asked to provide may not be appropriate for your needs.

Importantly, you could suffer some harm or other adverse outcome if you do not provide information relevant to your care.

Data quality??

The practice takes steps to ensure that the health information we collect is accurate, up to date and complete.? These steps include maintaining and updating personal and health information when you attend the practice or you advise us that your personal information has changed.

You can request access to your health or personal information we hold, these requests for access must be in writing.

After a period of 7 years (and if you attended the practice as a child, you have reached the age of 25) we may destroy your records in accordance with applicable laws.

Complaints

If you suspect there has been or may have been a breach of your privacy, you can send your complaint directly to the Practice Manager.

We take complaints very seriously. You can lodge a complaint in a number of ways: by phone, email, in writing or in person.

Your complaint will be reviewed in house. Any appropriate corrective action required to manage this breach and any preventive actions required in order to prevent breach in future will be discussed and decided.

Enquiries

Questions regarding this privacy policy or any other policy-related material, can be directed to our support staff by emailing the appropriate Centre.

Forest Hill ? foresthill@smileplace.com.au

Tecoma ? tecoma@smileplace.com.au

Glen Iris ? gleniris@smileplace.com.au ?

[This policy was last updated on 24th of May 2017]